Friday, September 18, 2009

8 Things an Airline Would Never Tell You



We asked a half-dozen insiders to expose little-known facts the airline industry would rather you didn't think about. They shared some pretty eye-opening stuff.

1. "Airport luggage scales often lie." It's bad enough that the airlines charge a fee for overweight luggage, varying from $39 to $300 per bag industrywide. But it's galling that they may also hit you with the fee by mistake. At JFK last November, New York City's Department of Consumer Affairs found that 14 percent of the airport's scales were not properly calibrated. At Boston's Logan airport, 10 percent of the scales recently inspected gave incorrect readings. The South Florida Sun–Sentinel has discovered numerous busted scales at area airports. And the list goes on. What to do? Stand up for yourself, especially when a scale barely tips the balance into the "overweight" category. Brandon Macsata, executive editor of the D.C.-based lobbying group Association for Airline Passenger Rights advises passengers to weigh their bags at home first, and if the airport scale comes up with a different number, insist that your bags be weighed on a different scale. Yes, it's come to that.

2. "Our air may make you sick." The Federal Aviation Administration is investigating whether potentially harmful fumes have been circulating in airplane cabins. Between 1999 and 2008, air became contaminated on 926 flights, reports the FAA, without specifying any possible health risks. Currently, the agency is looking at a particular type of "fume event" that involves "bleed air," or air that's been compressed by the airplane's engines. If there's a malfunction in plane equipment, the air that's fed into the cabin can be contaminated with chemical residues from engine oil — specifically TCP, or tricresyl phosphate. "Passengers may have symptoms like tremors," says Clement Furlong, a research professor of genome sciences and medicine at the University of Washington. So far, federal reviews of the research have been inconclusive about whether bleed air actually endangers the health of passengers and flight crews, though two civil lawsuits about fume events are under way.

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